Return Policy

At Bronx Wholesale Center Group, we strive to provide the highest quality commercial refrigeration products and ensure your complete satisfaction with every purchase.

If for any reason you are not satisfied with your purchase, we offer a straightforward return policy to make the process as easy and convenient as possible. Please review our return policy below:

1. Eligibility:

• To be eligible for a return, your item must be unused, in its original condition, and returned within 15 days of delivery.
• All returns are subjected to a 20% restocking fee.
• Customized or made-to-order items may not be eligible for return unless they are defective or damaged upon receipt.

2. Return Process:

• To initiate a return, please contact our customer service team within 7 days of receiving your order to request a return authorization (RA) number.
• Once you have received your RA number, securely package the item(s) to be returned and include the RA number on the shipping label or packaging.
• Ship the item(s) back to us using a trackable shipping method. The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part or a defective/damaged item.
• Additional restock fees may apply depending on product selection.

3. Inspection and Refund:

• Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined above.
• If the returned item(s) are approved for a refund, a credit will be issued to the original method of payment within 7 days of receipt of the returned item(s). Please note that shipping and handling fees are non-refundable.

4. Exchanges:

• If you would like to exchange your item(s) for a different size, model, or style, please contact our customer service team to arrange an exchange. Additional shipping charges may apply.

5. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately to report the issue and request a replacement or refund.
• We may require photographic evidence of the damage or defect to process your request efficiently.

6. Non-Returnable Items:

• Certain items may not be eligible for return, including customized or made-to-order items, and items that have been used or damaged after receipt.

7. Contact Us:

• If you have any questions or concerns about our return policy, or if you need assistance with a return, please don't hesitate to contact our customer service team. We're here to help!

Bronx Wholesale Center Group reserves the right to update or modify this return policy at any time without prior notice. Please review our policy periodically for any changes. Thank you for choosing us for your commercial refrigeration needs!